Q: I started a video session, but I don’t think my pet can hear me. How do I make sure the microphone is working?
Prior to using the microphone feature on your Petzi, please make sure you have the microphone enabled in your general phone settings!
If you are using an iPhone, you will need to do the following:
Settings-->Privacy-->Microphone-->Toggle "on" for Petzi App
If you are using an Android you will need to grant permissions by doing the following:
Settings-->Apps-->Petzi-->Permissions-->Toggle "on" for microphone.
Make sure that when you are speaking to your pet, you are holding down on the “Speak” button the whole time! The “Speak” button will get larger when pressed to indicate that it is activated.
If your pet still cannot hear you, make sure your volume setting is correct! You can adjust your volume settings by selecting the gear icon in the upper right corner during your video session.