Q: How do I reset my Petzi Treat Cam?
A: Before resetting your Petzi Treat Cam, make sure it is plugged in!
Step 1: Remove the cover of the Treat Cam
Step 2: Using an unbent paperclip or similar long, thin object, press the reset switch (located on the lower right side of the speaker) for 2-3 seconds or until you see the light on the unit.
Step 2a: If you have a newer Petzi Cam (Serial Number PET-18XX and higher) the light will simply stop blinking. You will need to unplug and re-plug your Petzi into your outlet. You should see your camera light begin to blink once per second after doing so.
Step 3:Open the Petzi App and delete your "old" Petzi Camera by selecting "Menu"→ "Petzi Treat Cam" → Select the Pencil Icon next to your camera → "Delete" (iOS" or "trashcan icon" (Android)
Step 4: You will now be able to "Add a new Camera"
Your Petzi Treat Cam has now been reset and setup once again!
Q: I got a new Wifi Router, how do I onboard my Petzi to the new router?
A: If you get a new router, you will have to reset your WiFi settings on the Petzi App. Your Petzi is associated with your email address, and stores your WiFi information, so in order to onboard new WiFi information, you will have to go through the setup process on the App.
Note: When you are setting up your Petzi with a dualband router (has a 5G and 2.4G network), please make sure you are connected to a 2.4G network! Petzi's are not compatible with 5G networks at this time.