Q: Treats aren’t being ejected/dispensing from my Petzi. What’s going on?
A: There are a few things that may cause your Petzi to stop dispensing treats. Here are the most common causes and their fixes:
- Treats are stuck in the dispenser - Check your dispenser! Does the ejector push back and spring forward normally? Make sure to clear any treats or debris that may be lodged behind the ejector and try again!
- The ejection motor is not functioning properly - If you’ve determined that it is not due to treats being stuck, empty your Petzi of all treats and select “Dispense” in your Petzi App. While your Petzi is trying to dispense (no treats), do you hear the motor running? Do you see the dispensing wheel spinning? If either of these functions are not working, please contact us at 1(833)-GET-WAGZ.
- Spring has come disconnected - If you have a “Grabby Tabby” who likes to go fishing for their own treats from your Petzi, it’s possible for them to snag the spring and disconnect it. This will prevent your Petzi from being able to dispense treats. If this is the case, please contact our support team at 1(833)-GET-WAGZ for assistance.
Q: What kind of treats should I use with my Petzi?
A: Your Petzi is designed to dispense treats that are less than 1” in diameter. Make sure to avoid soft or semi-soft treats, these will get stuck and make it difficult to keep your Petzi clean! Your Petzi is not airtight, thus making it easier for these softer treats to go stale and unappetizing for your pet!
Q: Why are treats coming out if I shake my phone?
A: This is an included feature on the Petzi App! Instead of pressing the bone icon, you can simply shake your phone and treats will be dispensed to your pet!